No, this channel is not intended to manage urgencies or emergencies. Contact the authorities or emergency services in this case.

Yes. You can review the code of ethics here.

In the reporting process, you can decide whether or not to report your personal data. If you choose not to do so, you will need to set up your own follow-up through the whistleblowing channel to see progress and resolution. The channel will offer you a username and password to access the progress of the report. The channel is company-agnostic and does not log information about the IP from which it connects.

Unfortunately, and for security reasons, only the whistleblower knows your passcode and password. If you lose any of them, you won't be able to follow up on the communication, that doesn't mean that the communication doesn't run its course, just that you won't be able to see how it progresses, or provide more information if the company requires it.

Some tips to achieve maximum anonymity, in addition to informing that the report is anonymous are:

· Make sure that the description of the communication does not include information that is easy to identify with. The same applies to documents that you attach as possible evidence.

· Do not report from a computer connected to the company's network, including a mobile connected to corporate Wi-Fi. Ithikios does not log information, but before reaching our systems it must go through the control systems themselves such as proxies or firewalls and there may be configurations that allow you to know which services you are connecting to.

· You can use the open-source TOR browser , which anonymizes the IP address.

Yes. The channel is open so that different actors in the business ecosystem can help detect illegal activities. In any case, if they are complaints about the service offered, there are other channels enabled to submit such complaints.

Those criminal offences established in the Spanish Penal Code that are carried out by a legal representative or employee, for the direct or indirect benefit of Instalacion de Dispositivos Elevadores, S. A.

The Ethics Committee. The members of the Ethics Committee initiate the corresponding investigations. If deemed necessary, research is outsourced. Persons involved in the research are also subject to the duty of confidentiality and the privacy policy.

The Canal is managed by Regulatory Compliance specialists from the companies Instalaciones de Dispositivos Elevadores, S.A. with access to the Canal, with the collaboration, if necessary, of external experts.

The Ethics Committee will communicate the acceptance of the complaint/consultation within a maximum period of 7 days. The deadline for resolving queries will be a maximum of 90 days, unless the complexity of the case requires a longer period in a justified manner.

The important thing is to act in good faith and that there is reason to believe that the facts reported are true. Installation of Lifting Apparatuses, S.A. does not expect the whistleblower to investigate the facts. The Ethics Committee is responsible for this role. If the investigation concludes that no infringement has occurred, and it is concluded that the notifier has acted in good faith, the notifier need not fear retaliation.

Integrity, responsibility and transparency are fundamental values for Installation of Lifting Devices, S.A. We have an obligation to know and understand our Code of Ethics. We are also responsible for reporting any potential violations of our Code.

It is a means of communication that Instalaciones de Dispositivos Elevadores, S. A. makes available to all those defined groups with access to this Channel. Through this means, communications may be sent referring to the scope of application of the Code of Ethics or any other internal policy and standard of application of Instalaciones de Dispositivos Elevadores, S. A.

A series of categories have been defined that help to classify communications by area, thus facilitating their management and the completion of data collection forms.

In accordance with the provisions of current data protection regulations, the companies that make up Instalacion de Dispositivos Elevadores, S. A. with access to the Channel are responsible for the processing, management and storage of the personal data of all persons involved in queries and complaints. Both these and the external experts hired comply with the necessary technical and organisational measures to guarantee the security of the data and prevent its alteration, loss and unauthorised processing or access.

The platform is designed to apply current regulations on the protection of personal data, specifically article 24, on reporting channels.

The whistleblowing channel operates on an external platform, https://ithikios.com . This company receives the reports and automatically sends them to the company for evaluation. The ithikios servers are in data centers in European territory. Your data is encrypted to avoid the risks of intrusion as much as possible.